Refund Policy

Fair & Transparent Terms

We believe in fair, transparent refund terms that respect both our creators and the quality of our service.

Last updated: January 2025

General Refund Terms

We offer refunds under specific circumstances to ensure fairness for all users while maintaining service quality.

Eligible for Refund

  • Technical failures preventing service use within 7 days of payment
  • Duplicate charges or billing errors
  • Service downtime exceeding 24 consecutive hours
  • Subscription cancellations within 48 hours of initial purchase (unused credits only)

Not Eligible for Refund

  • Dissatisfaction with AI-generated content results
  • Change of mind after content generation
  • Partial credit usage (credits used cannot be refunded)
  • Violation of Terms of Service resulting in account suspension

Refund Process

To request a refund, contact our support team at support@picmorph.ai with your account details and reason for refund request.

• Refund requests are processed within 5-7 business days

• Refunds are issued to the original payment method

Credit Refunds

Unused credits from subscription plans may be eligible for partial refund under specific circumstances. Used credits cannot be refunded as they represent consumed computational resources.

Questions?

For questions about refunds or to initiate a refund request, contact our support team.

Email: support@picmorph.ai